Effective Date: 2025/07/29 Last Updated: 2025/07/29

At I Do – Creative Concepts, we honour your trust by safeguarding your personal information across all our platforms — from your first enquiry to final delivery. This Privacy Policy outlines how we collect, use, and protect your data in accordance with South Africa’s Protection of Personal Information Act (POPIA).

Information We Collect

We may collect your personal information through:

• Website forms, including our enquiry, contact, and onboarding forms
• Order checkout, via our online shop (WooCommerce)
• Downloadable guides, wedding planners, and free resources
• Email correspondence, WhatsApp, or direct messages
• Newsletter opt-ins or promotional sign-ups

 

Typical information includes:

• Full name, email address, contact number
• Event details (e.g. wedding date, venue, guest count)
• Design preferences and project notes
• Delivery/billing details and purchase history
• Device/browser info (via cookies and analytics tools)

 

How We Use Your Information

We use your personal data to:

• Respond to enquiries and tailor our onboarding communications
• Prepare and deliver custom stationery and branding products
• Process and fulfill online orders securely via WooCommerce
• Share our planning guides, updates, and tips (only with your permission)
• Improve site functionality, speed, and user experience
• Send you client care messages, appointment reminders, or feedback forms

 

Disclosure of Information

We do not sell your data. We may disclose personal information only when:

• Required by law or contractual obligation
• Necessary to trusted service providers (e.g. couriers, payment gateways)
• You explicitly grant permission (e.g. sharing testimonials or photos)

 

Data Protection

We take every precaution to safeguard your data, including:

• SSL encryption across forms, checkout, and login areas
• Secure hosting and daily backups
• Password-protected access to client folders and order history
• Consent-based form submissions with opt-out options clearly stated

 

Your Rights

Under POPIA, you have the right to:

• Access and request corrections to your personal information
• Withdraw consent from receiving promotional content
• Request deletion of your data (where legally permissible)

 

Cookies & Site Analytics

Our site uses cookies to enhance your browsing experience and track usage trends. You may adjust your browser settings to manage cookie preferences. We also use tools like Google Analytics to understand how visitors interact with our site — all data is anonymized.

 

Contact Us

For any questions, data requests, or concerns, please contact our Information Officer:

Renay Venter Owner & Creative Director | Email: design@i-do.co.za | Phone: 082 571 0086